The Department of Telecommunications

Department of Telecommunications

The Department of Telecommunications (Telecom), formerly the Municipal Telephone Exchange (MTE) provides telephone services to all city agencies. Our services include managing Voice over Internet Protocol, or VoIP phone service, supplying mobile phones, providing technical support for various city call centers, and providing for the billing of these services with external vendors. Telecom installs and maintains all telecommunications equipment in the various Baltimore City call centers such as 311, Department of Public Works (DPW), and Revenue Collection.

The Department of Telecommunications runs the City Hall call center, the one-stop-shop to connect residents with City agencies and elected officials.



Register for Telecom Day!

The Department of Telecommunications is excited to announce the first ever Telecom Day! This inaugural event will showcase Telecommunication's innovative solutions that can help agencies provide better services. City employees will attend breakout sessions to learn more about emergency management solutions from AT&T, the newest iOS from Apple, the advantages of Rightfax, and more! As a bonus, five cell phones will be raffled off to attendees!

When: Thursday, August 24th from 12:30-3:30pm. (Note: Individuals can attend one session of Telecom Day or all sessions - you do not have to be present for the whole afternoon).

Where: 217 Redwood Street, Suite 1100 - Department of Telecommunications office.

Who: All City employees.

Registration is required. Questions? Reach out to!