Department of Communications Services

The mission of the Department of Communication Services is to use technology to assist and enable the city government to respond to constituents and others effectively.

The Department of Communication Services is comprised of two divisions; the Municipal Telephone Exchange (MTE) and the Municipal Post Office (MPO). 

The MTE is responsible for maintaining the telecommunications system through which voice, data, wireless, and coordinated homeland security services are provided for various City agencies. The City Hall Operators, who are also MTE staff, has been serving the City of Baltimore since 1879 (first in Maryland). This operation is pleased to provide services within the hours of 6 am-8 pm Monday-Friday, including the following:

  • Government listings (direct contact to city government agencies for citizens seeking assistance)
  • Customer service requests in resolving common complaints such as sewer maintenance, drainage, waste management including trash and debris
  • Public safety information and emergency medical services
  • General information contact for the Mayor's Office, Comptroller's Office, City Council President's Office, and your council representatives
  • School/City Government closings
  • After hours' emergency personnel contact
  • General information (City, State, and Federal Government Offices, Hospitals, etc.)

The MPO distributes U.S. Postal mail and interdepartmental mail to 85 locations in 26 City agencies, and sorts and meters outgoing mail/parcels for delivery to the United States Postal Service.  Daily operations include sorting and delivery of the following:

  • property tax bills
  • parking, environmental, housing and housing code violations
  • election notices
  • transportation events and closings
  • court/trial notices
  • local and special events, and event notices

Contact Us

Department of Communication Services
201 E. Baltimore St.
Suite 1100
Baltimore, MD 21202
Phone: (410) 396-4926
Fax: (410) 545-1872

Maryland Public Information Act

To request public records from the Office of the Comptroller, send the request to the Director of Communication for this Office:

K.C. Kelleher
Director of Communication
100 N. Holliday Street, Room 204
Baltimore, MD 21202