Department of Communication Services

The mission of the Department of Communication Services is to use technology to assist and enable city government to respond to constituents and others effectively.

The Department of Communication Services is comprised of two divisions; the Municipal Telephone Exchange (MTE) and the Municipal Post Office (MPO). 

The MTE is responsible for maintaining the telecommunications system through which voice, data, wireless and coordinated homeland security services are provided for various City agencies. The City Hall Operators, who are also MTE staff, have been serving the City of Baltimore since 1879 (first in Maryland). This 24-hour operation is pleased to provide service, including the following:

  • Government listings (direct contact to city government agencies for citizens seeking assistance)
  • Customer service requests in resolving common complaints such as sewer maintenance, drainage, waste management including trash and debris
  • Public safety information and emergency medical services
  • General information contact for the Mayor's Office, Comptroller's Office, City Council President's Office and your council representatives
  • School/City Government closings
  • After hours' emergency personnel contact
  • General information (City, State and Federal Government Offices, Hospitals, etc.)

The MPO distributes U.S. Postal mail and interdepartmental mail to 85 locations in 26 City agencies, and sorts and meters outgoing mail/parcels for delivery to the United States Postal Service.  Daily operations include sorting and delivery of the following:

  • property tax bills
  • parking, environmental, housing and housing code violations
  • election notices
  • transportation events and closings
  • court/trial notices
  • local and special events, and event notices

Contact

Department of Communication Services
201 E. Baltimore St.
Suite 1100
Baltimore, MD 21202
Phone: (410) 396-4926
Fax: (410) 396-4547